Products

Business Communications Manager 400

Key Features:
  • Cost-effective scalability from 10 to 200+ stations using a mix of digital and IP stations.
  • Simplified network infrastructure cuts costs by connecting IP phones over the LAN wiring system, seamlessly extending features to multiple sites through IP connectivity and streamlining network management. IP trunking enables a business to optimize network bandwidth and reduce network costs.
  • Redundancy options, including power, fans and hard-drive, automatically detect failures and switches over seamlessly without any loss of service. This optional feature provides protection where security and reliability are the key drivers to communications systems.
  • Browser-based management simplifies installations, and provides an intuitive, wizards-based method of managing the network from any Web-enabled workstation.
  • Unparalleled telephony features - with the most complete telephony feature offering for small sites, no business has to make compromises on how to process critical customer calls.
  • Full suite of applications - including voice messaging, unified messaging, interactive voice response, multimedia call center and wireless, enable your business to streamline costs, be more productive, and better serve customers.
Benefits & Applications:
  • IP Telephony supports powerful new e-business applications that level the playing field with larger competitors, extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges on site-to-site calls.
  • Universal Internet Access for all connected users and workstations, including access to corporate intranets, support for intra-site Virtual Private Networks (VPNs), and remote connectivity for mobile or home users
  • Call Center Applications combine the reach of the Web with personalized agent interaction and customer support.
  • Wireless Solutions break the chains that tie users to their workstations, giving Call Center agents hands-on access to samples and supporting wireless scanners for efficient inventory procedures.
  • Hybrid Environment leverages existing investments in Meridian, Norstar and Communication Server 1000 systems, offering a future-proof migration strategy.
  • Unified Messaging allows users to manage all their voice, fax, and e-mail messages from a single application on their multimedia-equipped PC or laptop.
  • Interactive Voice Response allows businesses to offload routine transaction and customers to access pertinent information 24 hours a day, 365 days a year.
  • Centralized Voice Mail and Management The networking capabilities of IP telephony make centralized applications for messaging and management more cost effective than ever before. Enterprises receive the benefits of standard greetings, global administration, and a common interface across their network.
Description:

Business Communications Manager (BCM) 400 delivers small/medium-sized businesses and branch offices converged voice/data solution. BCM 400 includes all the standard capabilities small/medium sized businesses demand including telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, and wireless.

Business Communications Manager 50

Key Features:
  • Affordable converged voice and data, all in one package.
  • Perfect for businesses with 3 to 20 users, yet scalable to serve more than 40.
  • Simple to use, install, and maintain.
  • Robust portfolio of telephony features pre-loaded—more than 200+ in all.
  • Simultaneously supports a choice of digital and IP telephone sets.
Benefits & Applications:
  • The BCM 50, scaled for small sites, is delivered with hundreds of features and a full suite of integrated applications. As your business grows and its needs evolve, you can activate more capabilities just by entering a key code.
  • One of the Industry’s Largest Portfolio of Telephony Features: More than 200+ in all — lets you process calls with exceptional reliability, efficiency and flexibility. You can be sure that all callers receive prompt, professional treatment. Employees enjoy convenience, productivity and control features that reduce phone tag and frustration. For example, the system can put a call on hold to page a person, who can then pick up the call from any extension.
  • Voice Messaging: Enables callers to leave important information on a mailbox for a selected user, department or groups of users. The system adds call information, such as calling line ID, time and date of the call and priority level. Employees can record their own personalized greetings and enjoy password-protected access to their messages from anywhere. Mailboxes are virtually unlimited, as the Business Communications Manager 50 provides 100 hours of message storage.
  • Automated Attendant: Answers calls 24 hours a day with your personalized greetings and routes calls to the right people, departments or voice mailboxes — according to time of day, day of week, holiday schedule and calling line ID. The routing logic can include multiple levels, so callers can self-direct to exactly the right destination.
  • Unified Messaging: Converges voice, fax and email messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. This convenience can be a real time-saver, especially for users with heavy call volume.
  • Convergence of Services over IP: Supports powerful new e-business applications that improve operations and customer service, cost-effectively extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.
  • Universal Internet Access: Gives authorized users access to the company intranet or the Internet. Optional security features — such as authentication, encryption, firewall and virtual private networks (VPNs) — provide safe connectivity among business sites and for mobile or home-based employees.
  • Call Center: Distributes incoming calls among up to 10 active agents or designated employees, to create an order desk, reservations department, customer service group or technical support center. Calls can flow into two queues aligned with agent skills, so callers have an express lane to the right destination, and agents can give the best possible service.
  • Computer Telephony Integration (CTI): Enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call. It’s simple to activate, set up and manage these applications from any workstation that has LAN or Web access, using a standard management application called Element Manager and “Start up Profile”.
Description:

Business Communications Manager 50 is a comprehensive, affordable platform for converged voice and data communications for small to medium business with 3 to 20 stations. The BCM 50 provides advanced capabilities inclusive of rich telephony features, voice messaging and unified messaging, IP networking, Internet access, contact centers with skills-based routing, and IP telephony.

Communication Server 1000 (CS1000)

Key Features:
  • IP PBX functionality delivered over IP LAN and WAN infrastructures without sacrificing features or high-value business communications applications Designed to scale to meet growing enterprise requirements: 1000 IP clients per call server; multiple Call Servers networked with transparent IP networking; single call server supporting up to 15,000 IP clients.
  • Built-in reliability based on VXWorks operating system and proven feature set with multiple resiliency mechanisms, including survivable Call Servers, Signaling Server redundancy configurations and survivable WAN gateways.
  • Extensive desktop portfolio includes IP phones, software phones, 802.11 Wireless VoIP phones, as well as digital and analog phones to meet diverse end-user requirements.
  • Supports business-critical applications, including Symposium IP Contact Center, CallPilot unified messaging, and integrated services such as conferencing, one-number-follow-me Personal Call Director, recorded announcement, network-wide attendant and messaging.
Description:

Communication Server 1000 is a server-based, full-featured IP PBX, providing the benefits of a converged network plus advanced applications and over 450 world-class telephony features. IP LAN & WAN infrastructure with built-in reliability & redundancy, CS 1000 supports business-critical applications, including unified messaging

Nortel Meridian Phone System, Option 11C

Key Features:
  • Ideal solution for small to medium-sized enterprises, from 60 to 800 users.
  • Uses the same X11 software used in larger Meridian 1 systems.
  • Can be configured for either single-site or multi-site businesses.
  • Supports VoIP with Meridian 1 ITG Gateways and IP desktop telephones.
  • Offers IP Expansion Option, which supports distribution over IP.
Description:

Meridian 1 Option 11C is a digital private branch exchange (PBX) for enterprises, delivering advanced applications and carrier-grade, five-nines reliability for traditional voice and Voice over IP (VoIP) communications. Expandable to 800 lines, the Meridian 1 Option 11C supports desktop and system features of larger Meridian 1 systems, including digital and IP telephones, IP Gateways, mobility (802.11) communications, voice messaging, call center, PC-based system management, and multimedia applications.

Nortel Meridian Phone System, Option 61C

Key Features:
  • Scalable, distributed platform for seamless growth from 200 to 2000 lines
  • Modular client/server architecture for flexibility, scalability, and cost savings
  • Redundant call processing core for extra reliability in mission-critical enterprises
  • Supports Voice over IP with IP gateways and telephones
  • Offers powerful networking features for public, private, and multi-switch networks, including ISDN Q.Sig and VPN access
Description:

Meridian 1 Option 61C is a carrier-grade platform supporting both traditional voice and Voice over IP (VoIP) communications for enterprises requiring from 200 to 2000 lines. With "five-nines" reliability, the Meridian 1 Option 61C delivers applications and features including support for traditional and IP telephones, IP and 802.11 Wireless IP Gateways, Unified Messaging, Call Center applications, PC-Based System Management, remote solutions, and multimedia communications.

Nortel Meridian Phone System, Option 81C

Key Features:
  • Internal 622 Mbps OC-12 switching fabric supports scalable growth up to 16,000 lines.
  • Redundant Pentium-based call processor core delivers up to 320,000 Busy Hour Call Completions (BHCC) supporting the most robust environments.
  • Supports Voice over IP (VoIP) with IP Gateways and telephones.
  • Offers flexibility, scalability, and cost savings with modular client/server architecture.
  • Delivers powerful networking features for public, private and multi-switch networks, including ISDN Q.Sig and VPN access.
Description:

Meridian 1 Option 81C delivers traditional voice and Voice over IP (VoIP) communications for large enterprises requiring from 200 to 16,000 lines. With five-nines reliability, the Meridian 1 Option 81C offers a broad set of applications and features, including digital and IP phones, traditional and unified messaging, IP gateways, call centers, PC-based call management, 802.11 Wireless communications, intelligent remote solutions and support for multimedia communications.

Contact Center Manager

Overview:

Contact Center Manager Administration, a browser-based thin client, is compatible with Contact Center Manager Server Release 4.0 or higher. Contact Center Manager Administration uses Internet Explorer to connect to contact center management tools, reports and real-time displays.

Portfolio Products
  • Call Center Management Information System (CC MIS)
    CC MIS enables the Call Center manager to view agent and queue statistics in real time, generate a wide variety of standard and customizable reports, and execute changes to ACD parameters.
  • Contact Center - Express
    Contact Center - Express is an entry level ACD starter product, delivering simplified skill-based routing with sophisticated management reporting wrapped in an easy to use User Interface.
  • Contact Center - Manager
    The Contact Center - Manager is a suite of products designed to increase the efficiency and quality of contact centers. The portfolio offers skills-based routing ensuring that customers speak to the most qualified agent in the shortest amount of time.
  • Contact Center - Multimedia
    Contact Center - Multimedia empowers businesses with the capability to enhance customer interactions through a management solution that routes, tracks, and reports on electronic inquiries from the enterprise's website

Call Pilot Voice Mail for BCM

Key Features:
  • Web-based administration interface.
  • Embedded applications activated with a simple key code.
  • Advanced features, such as Auto Attendant, Voice Messaging, Custom Call Routing (CCR).
  • Pay for additional mailboxes and applications as the business grows. Try-and-buy key codes allow the user to try advanced applications before buying them.
Description:

Business Communications Manager Voice Mail is fully integrated into the system and is enabled via keycode activation. It supports 1 to 1000 mailbox users. The BCM 50 is enabled with 10 Voice Mail Ports, the BCM 400 is equipped with 32 Voice Mail Ports. Administration is down via a simple browser interface. Moves, adds, changes are made simple for the local administrator. Multiple reports are easily accessed and stored from the programming interface.

Call Pilot 100

Key Features:
  • Web-based administration interface.
  • Embedded applications activated with a simple key code.
  • Advanced features, such as Auto Attendant, Voice Messaging, Custom Call Routing (CCR), and Basic Call Center.
  • Pay for additional mailboxes and applications as the business grows.
  • Try-and-buy key codes allow the user to try advanced applications before buying them.
Description:

CallPilot 100 for Norstar Integrated Communications Systems is a state-of-the art messaging system for small to mid-sized businesses, with 10-40 mailbox users. CallPilot 100 is equipped with a built-in 10/100 Ethernet port, allowing connection to the LAN for advanced applications, including Auto Attendant, Customer Call Routing (CCR), Voice Mail, VPIM/AMIS Networking, Basic Call Center (Key-code activation), Web-based management, and IP connectivity.

Call Pilot 150

Key Features:
  • Web-based administration interface.
  • Embedded applications activated with a simple key code.
  • Advanced Features, such as Auto Attendant, Unified Messaging, AMIS, VPIM, Custom Call Routing (CCR), and Basic Call Center.
  • Pay for additional mailboxes and applications as the business grows.
  • Try-and-buy key codes allow the user to try advanced applications before buying them.
Description:

Norstar CallPilot 150 delivers scalable advanced messaging to growing small and mid-sized businesses. Business sites with 32-300 users receive Voice Mail, Basic Call Center and two free seats of Desktop Messaging. CallPilot 150 also supports advanced applications such as Digital Networking and Centralized Voice Mail ideal for small and mid-sized standalone and multi-site businesses.

Call Pilot Voice Mail for CS1000

Key Features:
  • Provides access to e-mail, faxes, and voicemail from any touchtone phone, desktop PC client, or from a browser-enabled PC.
  • Does not impact e-mail servers or generate high volumes of LAN or WAN traffic.
  • Can be used in a variety of client environments, including Microsoft Outlook, Lotus Notes, Novell GroupWise, Internet mail clients including Netscape and Qualcom Eudora Pro, Macintosh, and Citrix environments.
  • Mobility packages provide access to e-mail by phone (Text-To-Speech - TTS) and voice commands (Speech Activated Messaging - SAM) for hands-free access to messages.
  • Delivers Web-based administration and end-user mailbox administration from any Web-enabled PC.
Description:

CallPilot is a unified messaging application for businesses using Meridian 1 PBX phone systems, Meridian SL-100, Communication Server 1000, and CPE Centrex systems. It combines voicemail, e-mail and fax messages into a single mailbox -- accessible by phone or any browser-enabled PC. CallPilot Unified messaging provides a compelling solution for businesses that are looking at reducing costs, improving productivity, and staying connected to their customers and suppliers.